Privacy Policy

1. Privacy Policy for www.urbanalay.com

Privacy Policy

URBANALAY REALTECH SERVICES. ("Urbanalay", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.urbanalay.com ("Platform"). By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

• Personal Information: Name, contact number, email address, residential address, PAN/Aadhaar number (if required).
• Property Details: Listings, ownership documents, property photographs.
• Transaction Information: Payment details when you avail paid services.
• Technical Data: IP address, browser type, device information, cookies, location.

2. How We Use Your Information

• To create and manage your account.
• To facilitate property listings, inquiries, purchases, and sales.
• To send you service-related communications, marketing emails, and updates.
• To comply with legal obligations (RERA compliance, Know-Your-Customer (KYC) norms).
• To improve our platform performance and enhance user experience.

3. Disclosure of Information

• To property sellers, agents, and buyers to facilitate transactions.
• To our trusted third-party service providers (home loan agencies, interior firms) under strict confidentiality agreements.
• To legal authorities, if required under applicable Indian laws or pursuant to court orders.

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control or disable cookies via your browser settings.

5. Security

We use reasonable organizational, technical, and administrative measures to protect your data. However, no system can be completely secure.

6. Your Rights

You may access, correct, or request deletion of your personal information by writing to us at contact@urbanalay.com.

7. Updates

This Privacy Policy may be updated from time to time. Your continued use of the Platform after changes means you accept the updated policy.

8. Contact

For any privacy-related queries, contact:

• Email: contact@urbanalay.com

2. Disclaimer for www.urbanalay.com

Disclaimer

URBANALAY REALTECH SERVICES . (“Urbanalay”) acts as a digital intermediary platform for property listings, searches, and related services.
We do not own, develop, or control the properties listed on the Platform. All property-related information is provided by third parties (sellers, brokers, or developers).

Urbanalay does not:

• Guarantee the accuracy, completeness, or authenticity of property information.
• Verify the legal ownership or regulatory approvals of the properties listed.

Users are strongly advised to independently verify all property-related details before making any decisions.
Urbanalay shall not be liable for any disputes, losses, or damages arising out of property transactions facilitated via the Platform.

All legal transactions must comply with the Real Estate (Regulation and Development) Act, 2016 ("RERA") and other applicable laws of India.

3. User Agreement (for Buyers & Sellers)

User Agreement

This User Agreement ("Agreement") is a binding contract between you ("User", "you", "your") and URBANALAY REALTECH SERVICES  ("Urbanalay", "we", "our", or "us") regarding the use of the Platform www.urbanalay.com.

1. Listing and Purchase

• Sellers affirm that they have the legal authority and ownership rights over the properties listed.
• Buyers acknowledge that property purchase involves independent verification, negotiation, and legal due diligence.
• Urbanalay is not a party to any sale agreement between buyers and sellers.

2. Obligations

• Sellers must ensure truthful, complete, and updated listings.
• Buyers must conduct proper inspections and verify all property-related documents.
• Both parties must comply with RERA and applicable local laws.

3. Payments

• Urbanalay may charge service fees for certain value-added services (e.g., featured listings, marketing assistance).
• All service payments are non-refundable unless otherwise specified.

4. Dispute Resolution

• Any disputes arising between users must be resolved directly among themselves.
• Urbanalay shall not be liable for any claims related to non-performance, fraud, or misrepresentation.

5. Jurisdiction

This Agreement shall be governed by the laws of India. Courts at Kolkata, West Bengal shall have exclusive jurisdiction.